Refund Policy for Ask Angila and Athello Matchmakers, Inc.

Effective Date: 1/1/2025

At Myles-Banks LLC, we strive to provide exceptional services through Ask Angila and Athello Matchmakers, Inc.. Please review this Refund Policy carefully to understand how refunds are handled for our offerings.

1. General Refund Policy

All payments made for services provided by Ask Angila and Athello Matchmakers, Inc. are non-refundable, except as explicitly stated in this policy. By purchasing our services, you acknowledge and agree to these terms.

2. Refunds for Ask Angila Services

2.1 One-on-One Coaching and Group Workshops

Refunds for coaching sessions or group workshops are subject to the following conditions:

• Client Cancellations:

  • Refund requests must be submitted in writing to info@askangila.com at least 48 hours before the scheduled session or workshop.

  • Approved refunds will be issued minus a processing fee of 20%

  • Cancellations made less than 48 hours before the session are non-refundable.

2.2 Digital Products

Payments for downloadable resources, e-books, or other digital content are non-refundable due to the immediate delivery nature of these products.

2.3 Rescheduling Policy

Clients may reschedule one-on-one coaching sessions up to 24 hours before the scheduled session without penalty.

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3. Refunds for Athello Matchmakers, Inc. Services

3.1 Matchmaking Services

Refunds for matchmaking services, including database memberships and premium matchmaking packages, are subject to the following conditions:

• Client Cancellations:

  • Refund requests must be submitted before services commence.

  • Approved refunds will be issued minus an administrative fee of 20%.

  • Once the matchmaking process has begun (e.g., profile creation, introductions), no refunds will be provided.

3.2 Database Memberships

Membership fees for the Athello Matchmakers database are non-refundable. Non-paying database members are not eligible for refunds or guarantees of matches.

4. Cross-Brand Refunds

Refund requests for services involving both Ask Angila and Athello Matchmakers must specify the service purchased and the brand it falls under. Each refund request will be evaluated based on the policies specific to that brand.

5. Refund Request Process

To request a refund, follow these steps:

1. Submit Your Request: Send a written request to [Insert Contact Email] with the following details:

   • Full name and contact information.

   • Service or product purchased.

   • Reason for the refund request.

2. Review Timeline: Refund requests will be reviewed within 5-7 business days.

3. Processing Refunds: Approved refunds will be processed within 7 days and credited back to the original payment method.

6. Changes to This Policy

We reserve the right to amend this Refund Policy at any time. Changes will be posted on our website, and the “Effective Date” will be updated accordingly. Continued use of our services constitutes acceptance of the revised policy.

7. Contact Information

For questions or concerns about this Refund Policy, please contact us:
Email: info@askangila.com
Phone: 832-413-3734
Address: P.O. Box 41734, Humble, TX 77346